ITBumper Terms and Conditions
Effective Date: 06/01/2025
Jurisdiction: California, USA
Entity Type: Private Individual
1. General Terms and Scope of Services
ITBumper operates as a private individual and is not a registered business or legal entity. All services are provided personally and on a non-commercial basis.
Services are rendered based on prior agreement and a defined scope of work. Any changes in scope or pricing must be confirmed separately.
The minimum charge is $75 (up to 60 minutes). Subsequent time is billed in 30-minute increments at $37.50 per 30 minutes.
It is recommended that an approximate time estimate be agreed on before work begins, especially for SMB and Enterprise-grade equipment, where tasks may require additional time due to complexity, access limitations, outdated systems, or lack of documentation.
ITBumper reserves the right to refuse service without explanation.
2. Diagnostics and Repairs
Time spent on diagnostics is billed at the same hourly rate. No flat diagnostic fee applies.
Installing a new operating system may result in loss of user data unless otherwise agreed. Data transfer is a separate paid service.
Operating systems may be installed without activation. Clients are responsible for activating them with their own valid licenses.
ITBumper does not install or configure third-party (free or paid) software. The client is responsible for all software installation and licensing.
3. Client Responsibilities
Clients must provide access credentials, network diagrams, and relevant documentation. Failure to do so may delay or impact service quality.
Clients must provide access to power, water, and an appropriate work area if necessary.
Clients should not interfere with ongoing work. If interference or delay occurs, additional labour charges may apply.
ITBumper is not responsible for data loss, configuration failure, or access issues resulting from missing or inaccurate information provided by the client.
4. Parts and Warranty
Repairs may use new, used, or refurbished components.
Parts provided by ITBumper include a limited warranty specified in the work order.
Replaced parts become the property of ITBumper unless required to be returned by law. If a return is required, the client will be billed for those parts.
Warranty service includes on-site return visits, reinstallation, and reconfiguration (when feasible).
5. Client-Supplied Parts
Clients are fully responsible for the quality and compatibility of any parts they supply.
No warranty or support is provided for client-supplied parts.
All installed components are documented in the work order, including warranty status where applicable.
6. Specialized Work and Conditions
Fiber Optic Splicing
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Maximum: up to 24 strands per cable.
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A wiring diagram is required.
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If underground, the client is responsible for trenching and backfilling.
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Work at heights above 2 meters is priced individually.
E-Marine 125 Key Duplication
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Only performed with a working physical key supplied by the client.
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The client confirms ownership and legal responsibility.
Thermal Imaging Inspections
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Used to detect heat/cold loss in structures.
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Performed at optimal times depending on the weather.
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ITBumper determines timing based on conditions, not the client.
7. Storage and Abandoned Devices
If a client fails to pay for and collect their device within 10 days of notification (via SMS or email), the item is considered abandoned.
ITBumper may dispose of or sell abandoned equipment per California law.
8. Payments
Only electronic payments are accepted (e.g., Zelle, Venmo, PayPal, bank transfer).
Cash and checks are not accepted.
Full payment must be made before equipment is returned or work is considered complete.
Online payments may incur processing fees up to 4%.
9. Payment Limits and Reporting
All payments are made to a private individual, not a legal business.
Payments over $600 per calendar year may be subject to IRS reporting.
Receipts or invoices are available upon request for high-value services.
10. Late Fees and Delays
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Storage fee: $10 per day starting from the 6th business day after work completion.
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Late payment penalty: $20 or 10% of the invoice total, whichever is greater.
11. Reviews and Disputes
Clients agree to attempt direct resolution before posting negative reviews.
Violation of this clause may result in liquidated damages up to $3,500 and waiver of privacy protection during dispute resolution.
12. Governing Law
The laws of the State of California, USA govern all services and agreements.